The business of buying and selling online is moving at an incredibly fast pace. This pace requires merchants, issuers, acquirers, third-party technology companies, and customers to be ready for and accept change. Change is not always something welcomed in the business...
Let’s get straight to the core of the matter and state it outright: there is nothing friendly about friendly fraud. Friendly fraud is fraud—plain and simple. Yes, there are customers who make mistakes and inadvertently file an invalid chargeback, but this is the...
Making Your Chargeback Data Work For You Your business and, frankly, your livelihood depends on data. You’re tracking your sales numbers, your fixed and variable costs, the number of active employees you have, the amount of time your customer service team spends on...
The payments industry is packed with jargon and confusing terminology. Not understanding the keys to the industry language can have severe and often negative consequences. The information you need is available and it’s important to research, ask questions, and learn...
As a merchant, you’ve got a lot on your plate. Along with managing employees, maintaining a social media presence, and staying on top of your products/services, you also need to protect your business from threats. These threats come in many ways, but one that is often...
Chargebacks are going to happen. There is no getting around this hard reality of running a business; however, it’s how you respond to chargebacks that can really impact your business. Other companies might tell you that all chargebacks can be avoided—this simply isn’t...
